Data Protection Notice – Use of Information

Data Protection Notice - Use of Information

How we use your information at Cap Finance & Investments.

In this Notice, we explain how we collect information about you, how we use it and how you can interact with us about it.

Who We Are:

In this Notice “Cap Finance & Investments” refers to Cap Finance Investment Partners Ltd and its trading names Casa Finance and Cap Finance & Investments.

How We Collect Information about You and Your Consent:

We collect personal information, for example when you apply for a mortgage or life insurance. We will also collect information through our website, apps, social media sites. We may record phone conversations to improve security, resolve complaints, improve service and train our people. We will always let you know when we are recording our calls with you.

We use cloud technology to store data including your information, to support our infrastructure and to deliver you real time personalised offers with our providers.

By using our products and services, or asking about them directly or online, you are consenting to us collecting and using your information in the ways we explain in this notice and any future versions of it.

How We Keep Your Information Safe:
We know that you care about how information about you is used, stored and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with Irish law and meet international standards. This includes computer safeguards and secure files and buildings.

What We Use Your Information For:
Offering Products and Services:
We gather information about you and the products and services you use, or ask us about.

We use this information to:

Make recommendations about the products or services you hold with us,
Decide how the products and services you don’t yet hold might be suitable for you, and
decide to offer these to you, the terms and conditions under which we offer them and how we will offer them to you, for example directly or through digital media.
Developing Our Relationship – Marketing and Customer Experience:
We may use your information for direct marketing purposes, where you have given us permission to do so. We may make you aware of products and services which may be of interest to you. We may do this by phone, mail, email, text or through other digital media. You can decide how much direct marketing you want to accept, so we make it as easy as possible for you to change your direct marketing preferences, simply contact us directly.

We will also use the information we have gathered on you to personalise your experience on digital media such as websites, apps. This may include giving you product and service content we believe might be of interest to you.

Data Analytics – Using Information in Our Business:
We analyse the information that we collect and hold on you through channels such as social media networks (Facebook, Twitter, YouTube etc.). This helps us understand your behaviour, our relationship with you and also our position in a market place. Our analysis helps us to offer you products and services content we believe will be of interest to you.

Our Legal Obligations:
We have legal obligations to prevent fraud, tax avoidance, money laundering and terrorist financing. These obligations mean we have to continually update our customer information. Often we have to share customer information with third party law enforcement agencies. Where false or misleading information is given to us, or we suspect criminal activity we will record this and tell the appropriate law enforcement agencies, which may be within and outside Ireland.

Your Information and Third Parties:
We may use other companies and individuals to work on our behalf or to give us information to help us make decisions.

For example to:

analyse data;
collect debts;
trace information;
process information; and
conduct market research.
We contract with all third parties to whom we give your information for these purposes to keep your information confidential and to respect the law on data protection.

If at any time you would like to be removed from our market research database please let us know by writing to Marketing Department Cap Finance & Investments 26 Upper Pembroke Street Dublin 2.

Accessing and Managing Your Information:
We try to make sure that the information we have about you is accurate and up-to-date. Sometimes we may ask you to verify that the information we have remains accurate. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.

Under the Data Protection Acts you have the right to see the personal information we hold about you. To get a copy of this information, write to us at 26 Upper Pembroke Street Dublin 2 requesting same or by email (postal charges may apply)